Privacy Policy

Last updated: 7 May 2026

Bennett & Clarke operates this online store and the related website, including all features, content, tools and services that together provide the curated shopping experience we offer to customers ("Services"). The Services run on the Shopify platform. This Privacy Policy sets out how we collect, use, share and otherwise handle your personal data when you visit the Services, place an order, complete a transaction or communicate with us. Where this Privacy Policy and our Terms of Service appear to conflict on a matter that concerns personal data, this Privacy Policy prevails.

Please take the time to read this Privacy Policy carefully. By continuing to use the Services, you confirm that you have understood the practices regarding the collection, use and disclosure of your data set out below.

Applicable Law and Data Controller

This Privacy Policy is governed by the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where you access the Services from within the European Economic Area, the EU General Data Protection Regulation (EU GDPR) applies in addition.

The data controller responsible for the personal data described in this Privacy Policy is Peak Global Group, trading as Bennett & Clarke, a company registered in the Netherlands under Chamber of Commerce (KvK) number 99911302, with its registered office at Gijsbrechtgaarde 238, 7329CD Apeldoorn, Gelderland, The Netherlands. You can reach us at info@bennettandclarke.co.uk in relation to any data-protection enquiry.

Personal Data We Collect or Process

When we refer to "personal data" in this Privacy Policy, we mean information that identifies you or that can reasonably be linked back to you. Anonymous data, or data that has been anonymised so that it can no longer be traced to you, falls outside this definition.

Depending on the way you interact with us, the country you are accessing the Services from, and the limits set by applicable law, we may collect or process the following categories of personal data:

• Contact details — including your name, billing address, delivery address, telephone number and email address.
• Financial information — including credit and debit card details, payment account references, transaction details, payment confirmations and other data we need in order to take a payment.
• Account information — including your username, password, security questions, saved preferences and account settings.
• Transaction information — including the items you browse, add to your basket, place on a wishlist, purchase, exchange, return or cancel, together with your overall order history.
• Communications with us — including the content of any messages you send to our customer-service team and any further correspondence between us.
• Device information — including details about the device you use, your browser, your IP address, your network connection and other technical identifiers.
• Usage information — including how, when and how long you spend interacting with the Services and the pages you navigate to and from.

Sources of Personal Data

Personal data may reach us through the following channels:

• Directly from you — when you create an account, place an order, contact our team, sign up for marketing or otherwise share information with us.
• Automatically through the Services — collected from the device you use through cookies and similar technologies as you browse and use the Services.
• Through our service providers — where they are operating part of the technology stack on our behalf and process personal data as part of that work.
• From business partners or other third parties — where this is permitted by law.

How We Use Your Personal Data

The purposes for which we use your personal data depend on how you interact with us and the parts of the Services you use. They include:

• Delivering, personalising and improving the Services — for example, to fulfil orders, take payment, manage your account, save your preferences, arrange shipping, handle returns and exchanges, surface relevant product recommendations and continually refine the shopping experience.
• Marketing and advertising — for example, to send marketing communications by email or post, and to display advertising on the Services and on third-party platforms based on your interests and previous activity.
• Security and fraud prevention — for example, to authenticate accounts, secure payments, detect or prevent fraudulent or unlawful activity and otherwise protect the integrity of the Services.
• Communication with customers — for example, to handle enquiries, provide customer support and maintain the ongoing relationship with you.
• Compliance with law — for example, to meet legal and regulatory obligations, respond to lawful requests from authorities and enforce our policies and rights.

How We Share Personal Data

We may share your personal data with selected third parties in the following circumstances:

• With Shopify and other service providers — for example, providers that handle hosting, payment processing, IT support, fulfilment, data analytics, cloud storage and customer-service tooling on our behalf.
• With marketing and advertising partners — to deliver advertising that is relevant to you, in line with their own privacy notices.
• At your direction or with your consent — for example, when you ask us to share information with a delivery provider or to integrate with a third-party platform.
• Within our corporate group — including affiliated entities of Peak Global Group.
• In connection with legal events — such as a corporate restructuring, merger, acquisition or insolvency, or where required to comply with the law, enforce our agreements or protect our rights.

Relationship with Shopify

Our store is hosted by Shopify, which means Shopify processes personal data linked to your access to and use of the Services so that the platform can function and improve. Information you submit through the Services may therefore be transferred to Shopify and to certain third parties located outside your country of residence, where this is necessary to operate or improve the platform. Some of Shopify's enhanced features rely on data drawn from your interactions with our store and other Shopify merchants — in those situations Shopify is responsible for the processing concerned. Shopify's own privacy notice is available at https://www.shopify.com/legal/privacy/app-users, and depending on where you live you may exercise certain rights through Shopify's Privacy Portal at https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may include links to websites operated by third parties. We do not control these external sites and we are not responsible for their content, security or privacy practices. We recommend that you review the privacy notice of any third-party website before submitting personal data to it.

Children's Data

The Services are not directed at children. We do not knowingly collect personal data from anyone under the age of majority in their place of residence. If you are a parent or guardian and you believe a child has provided us with personal data, please contact us at info@bennettandclarke.co.uk so that we can take the appropriate steps to remove it.

Security and Storage of Your Data

We use appropriate organisational and technical safeguards to protect personal data, but no method of transmission or storage on the internet can be guaranteed completely secure. We retain personal data only for as long as we genuinely need it to deliver the Services, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have the following rights in relation to your personal data:

• The right to access — to ask for a copy of the personal data we hold about you.
• The right to erasure — to ask us to delete your personal data.
• The right to rectification — to ask us to correct inaccurate or incomplete data.
• The right to data portability — to receive a copy of your data in a structured, commonly used format and, where possible, to have it transferred to a third party.
• The right to object to or restrict processing — including in relation to direct marketing.
• The right to withdraw consent — where we rely on your consent as the legal basis for processing, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us using the details at the bottom of this Privacy Policy. We may need to verify your identity before we can respond, and we will handle each request in accordance with applicable data-protection law.

Complaints

If you have any concerns about how we handle your personal data, please contact us first at info@bennettandclarke.co.uk so that we can attempt to resolve the matter directly.

If you are based in the United Kingdom, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), which is the UK regulator for data-protection matters. The ICO can be reached at https://ico.org.uk or on 0303 123 1113.

If you are based in the European Economic Area, you may instead lodge a complaint with the data-protection authority in your country of residence.

International Data Transfers

Your personal data may be transferred, stored or processed outside your country of residence, including outside the United Kingdom and the European Economic Area. Where such transfers take place, we rely on recognised legal mechanisms to safeguard your data, such as the Standard Contractual Clauses approved by the European Commission and equivalent UK-approved transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, in technology, in legal requirements or in other relevant factors. The most recent version will always be published on this page, with the "Last updated" date at the top adjusted accordingly. Where the changes are material, we will take reasonable steps to bring them to your attention.

Contact Information

Store Name: Bennett & Clarke
Company Name: Peak Global Group
Registered Office Address:  Gijsbrechtgaarde 238, 7329CD, Apeldoorn, Gelderland, The Netherlands
Warehouse Address: Lecang, No. 168-230, Nijiayan Road, Yongjiang Street, Jiangbei District, Ningbo City, Zhejiang Province, China

Chamber of Commerce (KvK): 99911302

Telephone: +44 20 8073 1447

VAT Number: NL869184155B01

Email: info@bennettandclarke.co.uk

Customer Care Hours:
Monday to Friday | 9:00AM – 6:00PM
Weekends | Closed

We endeavour to respond to all enquiries within 24 hours.